AI in banking and financial services: Trends for 2026

This article is written by our partner, Finastra

Artificial Intelligence (AI) is redefining the financial services landscape, shifting from backend automation to a catalyst for resilience and competitive differentiation. 2026 is poised to be a pivotal year for the widespread deployment of AI in financial services. It is expected to move from experimentation to enterprise-wide deployment.

Here, we will discuss how AI has been used in finance to modernize operations, identify the trends predicted to surface in 2026, and how this will reshape the industry going forward.

The current state of AI in financial services

AI in banking and finance is being implemented to transform infrastructure across payments, wealth management, and fintech. With AI’s rapid expansion in the industry, the market is projected to grow from USD 38.36 billion in 2024 to USD 190.33 billion by 2030.1

Globally, AI has become a prominent area of investment, with venture capital accelerating and early-stage startups demonstrating the ability to achieve more with less capital due to generative AI. Generative AI itself has already driven a profound transformation in the industry, but it still sparks industry curiosity as to what will happen next. From upgrading service delivery and customer satisfaction to streamlining data research and financial modelling, the benefits are becoming obvious.

Key trends: The future of finance in AI in 2026

Trend 1: Hyper-personalization in AI banking

Many organizations are increasingly leveraging machine learning in finance to streamline operations, reduce manual tasks and enhance efficiency across core processes. However, hyper-personalized banking and investment experiences are becoming a key differentiator, enabling banks to tailor products and services to individual customer needs.

In the near future, we could see AI managing even more complex queries. Through advanced algorithms that analyse spending patterns and life events, generative AI in finance may start to offer personalized options to customers before they arise. With this level of tailored decision-making and human understanding, AI in banking has the potential to coexist permanently with traditional customer service by delivering faster, consistently high-quality support at scale.

With the integration of such complex machine learning, the need for stricter governance is more vital than ever. Regarding the deployment of generative AI in banking, the enforcement of ethical AI is crucial to prevent bias, protect customer privacy, ensure accountability and maintain transparency. This includes investing in AI training for all employees to provide a baseline understanding of systems and data processing. Without this responsible approach, banks will lose their competitive edge and customer loyalty despite boasting the latest AI innovation.

Trend 2: Generative AI as a game-changer

Generative AI is transforming the financial sector by driving innovation in document generation, reporting and advisory services. It has been a game-changer across the global banking sector, particularly in content creation and information retrieval. Plus, GenAI tools support underwriting, risk modelling and loan servicing by rapidly interpreting large volumes of data and contracts.

As research by McKinsey highlights, “generative AI could add $200 billion and $340 billion in value annually across the global banking sector.” Generative AI also influences market sentiment analysis, using machine learning to interpret the emotional tone of text, such as reviews, feedback and social media posts. We have predicted that the use of generative AI in finance could deliver between $2.6 trillion and $4.4 trillion in economic benefits.

It is important that financial institutions (FIs) consider the risks associated with generative AI use in financial services, including data privacy vulnerabilities, regulatory uncertainty and explainability challenges. A particularly interesting phenomenon that has arisen is AI hallucinations, in which LLMs perceive patterns or objects that do not exist. Serious ethical complications can arise from this, the most detrimental being the spread of misinformation.

By partnering with fintechs and technology partners, like Finastra, regulators can prioritise governance frameworks, including secure guardrails, robust monitoring, human oversight, and clear accountability, to ensure the responsible and ethical adoption of AI.

Trend 3: Agentic AI in banking

The shift toward agentic AI in banking and financial services represents a significant evolution from traditional, reactive AI chatbots and rules-based robo-advisors to autonomous systems capable of making real-time decisions, executing complex workflows and continuously learning from data. These AI agents can monitor transactions, detect fraud, streamline operations and adjust actions dynamically.

Looking ahead to 2026, agentic AI use in finance is poised to deliver significant short-term gains for banks while enabling deeper operational transformation over time. By serving as an “always-on” relationship manager, agentic AI agents will negotiate personalized products in real time, balancing customer preferences with bank risk and regulatory constraints. Our research indicates that agentic AI will drive a 20% increase in operational efficiency, and banks that leverage AI earn a 15% greater share of the market.

This shift highlights the need for modern, composable core banking systems that can support autonomous decision-making at scale, laying the foundation for the next generation of AI in finance. However, banks must be cautious as agentic AI’s continuous learning demands massive data storage and strict compliance with complex regulatory and ethical requirements. As with large-scale use of generative AI in financial services, this poses significant risks if not properly governed.

Trend 4: AI-driven fraud detection and cybersecurity

In 2026, AI in finance and banking will increasingly focus on embedded tools for anti-money laundering (AML), Know Your Customer (KYC) and Know Your Business (KYB) systems. Moving from basic automation to adaptive, real-time intelligence, FIs will improve onboarding accuracy and strengthen risk management.

As Keyrus notes, two key components that will influence optimized cybersecurity and fraud detection in 2026 are quantum-enhanced detection and multimodal threat detection. The former introduces a hybrid system that fuses quantum-enhanced computing with AI to analyze vast amounts of data and identify fraud patterns that extend across multiple institutions and jurisdictions. The latter combines behavioural biometrics for authentication with document verification and deepfake detection to identify suspicious activity across a range of accounts.

These represent a shift from traditional, manual checks and static rule-based compliance, enabling faster, more accurate onboarding and proactive risk management. As these trends advance, FIs will rely on AI to enhance regulatory compliance, reduce fraud and streamline verification processes, making it a central component of modern banking and fintech operations.

Trend 5: AI use and sustainability in FIs

Another trend predicted for 2026 is the use of machine learning in finance to measure carbon footprint. AI tools have the potential to bridge the gap between banking and sustainability, creating personalised sustainable investment recommendations, automated carbon tracking for clients and greater transparency in ESG data.

According to research by Forbes, AI-augmented tools have the ability to provide greater transparency to customers by enabling real-time insights and auditing, thereby making it simpler for companies to substantiate their credentials and protect against claims of greenwashing. While greenwashing has previously eroded confidence in sustainable finance, AI offers a practical way forward. By verifying ESG data, AI enhances transparency, improves risk management and enables stakeholders to make better-informed decisions

Additionally, recent trends show a significant increase in the issuance of green bonds, which are likely to become increasingly prominent across wealth platforms in the near future. To address the ongoing threats to the integrity of GSSS bonds, AI can play a critical role. In particular, Natural Language Processing (NLP) can be used to assess potential risks and anticipated impacts, while flagging areas that require closer review. Driven by stricter sustainability regulations, AI implementation could help the financial industry move toward a greener future.

Trend 6: Open banking continues to grow

Open banking is expected to expand from BaaS platforms to orchestrated ecosystems, sharing not only account data but also savings, investments and insurance through secure APIs. This allows AI to offer personalized services, real-time insights, and smarter financial decisions. APIs enable banks to connect their services, such as payments, lending and credit scoring, to fintech partners and other applications. At the same time, embedded finance brings these services directly into everyday platforms, marking a shift toward a more integrated and seamless experience for financial institutions.

Preparing for an AI-focused 2026

As institutions prepare for 2026, the use of AI in banking and other financial services has become the strategic backbone of future-ready transformation. Leading organisations are adopting phased AI implementation and are strengthening human-AI collaboration. The opportunities ahead are significant, ranging from hyper-personalised banking and agent-based automation to AI in financial forecasting and intelligent fraud detection. However, institutions must also balance these with risks such as explainability gaps, regulatory complexity, cybersecurity threats and the potential for AI-generated errors.

To succeed, FIs must responsibly embrace the future of AI in finance and build ecosystem partnerships that accelerate innovation.

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This article is written by our partner, FIS

Key takeaways

  • Recent events illustrate that receivables finance remains vulnerable to fraud risks, such as invoice fabrication and double pledging, particularly when relying on manual processes and weak governance.
  • Advanced technology mitigates risk through real-time data integration, automated anomaly detection and shadow ledgers, reducing reliance on manual reporting and creating a single source of truth.
  • The most resilient frameworks combine digital efficiency with human oversight, ensuring automated alerts are reviewed by experienced professionals who understand the nuances of complex transactions.

Receivables finance (RF) has long been a cornerstone of corporate finance, enabling businesses to convert outstanding invoices into immediate liquidity. By selling their receivables to a funder, companies may access cost-effective funding and reduce risk, while investors may gain exposure to short-duration, diversified assets at a competitive return.

However, as recent events surrounding First Brands Group illustrate, this structure remains vulnerable to risks beyond credit, such as fraud. These vulnerabilities highlight the need for greater scrutiny and the adoption of new technologies.

How does fraud occur in RF transactions?

Fraud in RF transactions typically manifests through misrepresentation of receivables quality, double pledging of assets and fabrication of invoices. These risks arise because RF relies heavily on the integrity of the originator’s reporting and servicing processes. If invoices are falsified or pledged to multiple financiers, the asset base becomes compromised, exposing investors and lenders to significant losses.

The First Brands case underscores these vulnerabilities. The U.S. auto parts supplier, which filed for Chapter 11 reorganization in September 2025, allegedly engaged in widespread financial misconduct, including doctoring invoices and double-counting receivables to secure billions of dollars in financing.

What makes RF vulnerable to fraud?

Several market features of RF contribute to fraud risk:

  1. Information asymmetry: Investors and lenders may rely on originator-provided data without analyzing historical data and internal credit and operational processes.
  2. Servicer dependence: Given the usually heavy operational workload, originators may continue servicing receivables post-sale, creating opportunities for manipulation if internal controls are weak.
  3. Origination through fintech platforms: Many funders want access to this space, interested in the return relative to the short-term nature of the asset. However, by delegating the responsibility of originating and structuring, they may not receive detailed transaction information – exposing them to risk, given that such platforms do not normally have skin in the game.

These factors can make RF particularly vulnerable when governance fails or liquidity pressures incentivize aggressive accounting.

How can technology help detect fraud in RF?

The First Brands saga has accelerated calls for digital transformation in RF oversight. Advanced technology and reporting platforms can reduce fraud risk through:

  1. Real-time data integration and monitoring: Cloud-based platforms enable continuous monitoring of receivables performance across geographies. By aggregating item-level data from ERP systems and payment gateways, these solutions can provide a single source of truth, reducing reliance on manual reporting.
  2. Elimination of manual processes: When files are provided manually, there is no barrier to manipulating the asset file while moving from ERP to funder. With an automated solution, a fraudulent actor would have to manipulate the ERP on a recurrent basis, as opposed to changing a simple spreadsheet.
  3. Creation of a shadow ledger: An automated reporting tool can monitor each invoice in a relevant pool of assets. If properly implemented, a funder can track asset performance across the entire range of seller entities and ERPs. This helps to detect unusual performance patterns such as reappearing invoices, duplicates, or amount and due date changes.
  4. Automated checks and anomaly detection: Certain advanced digital tools now enable continuous scrutiny of receivables portfolios, automatically flagging inconsistencies such as atypical aging profiles and deviations from established dilution trends. By utilizing such technology, funders and investors can be better equipped to identify and address potential risks before they escalate.
  5. Transparent and detailed reporting frameworks: Industry initiatives promoting simple, transparent and standardized structures, coupled with automated waterfall calculations and trigger monitoring, may enhance investor confidence and regulatory compliance. This can be absent when investing through fintech platforms where information provided by the corporate is shared in an aggregated format with limited scrutiny.

What will shape the future of RF?

The collapse of First Brands is a cautionary tale for all stakeholders in the RF ecosystem. While RF remains a powerful liquidity tool, its resilience depends on effective governance and technological safeguards. Platforms that deliver real-time transparency, automated controls and immutable records are no longer optional: They are essential to maintaining trust and confidence in this asset.

In essence, resilient frameworks are often built on digital efficiency and the irreplaceable insight of experienced practitioners.

As institutional investors continue to seek exposure to trade finance assets and corporates aim to unlock working capital, the combination of advanced technology and human expertise within complex RF structures will help to shape the market’s future.

While digitalization may stand as the frontline defense against fraud, it’s equally vital to maintain effective human oversight by having seasoned professionals conduct independent reviews and engage in regular dialog with originators and funders.

This interplay between technological innovation and expert judgment helps ensure that not only are anomalies flagged automatically, but also the nuances of complex transactions are properly understood and addressed. In essence, resilient frameworks are often built on digital efficiency and the irreplaceable insight of experienced practitioners.

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Treasury Masterminds is a community of professionals working in treasury management or those interested in learning more about various topics related to treasury management, including cash management, foreign exchange management, and payments. To register and connect with Treasury professionals, click the button below.

This article is written by Nomentia

Why are manual treasury processes expensive?

Manual treasury processes become expensive because they require recurring effort to collect balances, prepare payment files, update forecasts, check approvals, and reconcile data. Even when each task seems manageable, the combined impact can reduce efficiency, slow down decision-making, and increase operational risk.

Treasury teams are used to making imperfect systems work.

A spreadsheet here. A bank portal there. A local ERP export from one entity, a payment file from another, and a cash forecast that still depends on email updates from the business. None of these workarounds may look dramatic on their own. In many organisations, they are even seen as normal.

The problem is that “normal” can become expensive.

Manual treasury operations rarely create one large, visible cost line. Instead, they create a pattern of hidden costs: time spent collecting data, delays in decision-making, duplicated effort, payment exceptions, outdated forecasts, missed visibility, and control gaps that only become urgent when something goes wrong.

That is why treasury automation ROI should not only be discussed as a technology question. It is also an operating model question. How much time does treasury spend managing the process instead of managing cash, liquidity, payments, and risk?

Why manual treasury work is difficult to measure

The cost of manual work is often underestimated because it is distributed across people, entities, systems, and routines.

A treasury analyst may spend hours preparing a daily cash position. A regional finance team may manually upload payment files. Another person may validate bank data, check approvals, update forecasts, or investigate why one bank statement does not match the expected format.

Each task may be manageable. Combined, they create a significant operational burden.

This is also why many teams struggle to build a cash forecasting business case. The value of better forecasting is not limited to “faster reporting”. It is the value of better decisions: knowing earlier where liquidity is needed, reducing dependency on outdated data, improving confidence in funding decisions, and giving leadership a clearer view of what may happen next.

External research points in the same direction. PwC’s 2025 Global Treasury Survey notes that treasury teams are under pressure to improve cash visibility, cost efficiency, and risk management, while leading organisations increasingly adopt real-time liquidity tools, AI-enhanced forecasting, and centralised payment models. HSBC also highlights that cash flow forecasting has remained a key treasury priority, reflecting the need for precise and timely forecasts in a volatile environment.

In other words, manual treasury processes are not only inefficient. They can slow down the organisation’s ability to respond.

The cost of fragmented cash visibility

Cash visibility is one of the clearest examples of hidden treasury cost.

When balances are collected manually across banks, accounts, currencies, and entities, treasury may technically have the data, but not necessarily in time to act on it. The team may know yesterday’s position, but not today’s. It may have a consolidated view, but only after several people have updated files, checked bank portals, and reconciled different formats.

That delay matters.

Without timely visibility, companies may keep too much cash idle in one place while borrowing elsewhere. They may struggle to identify trapped cash. They may make liquidity decisions based on incomplete information. They may also spend valuable time explaining numbers instead of improving them.

Nomentia positions its Smart Treasury Suite around visibility, control, and predictability across payments, cash, liquidity, and risk, integrating with ERPs, banks, and other systems. For companies operating across multiple banks and entities, that integration layer is not just technical infrastructure. It is the foundation for turning fragmented data into usable treasury insight.

The cost of manual payments

Payments are another area where manual processes can appear cheaper than they really are.

At first glance, uploading files through bank portals or managing payments across local workflows may seem acceptable. The team knows the process. The banks are connected somehow. Payments are executed. Work continues.

But payment operations carry a high cost when they depend on scattered portals, inconsistent approvals, manual file handling, and local exceptions.

The hidden costs include time spent preparing and checking payment files, resolving format issues, validating approvals, tracking payment statuses, and answering questions from subsidiaries, AP teams, banks, and auditors. More importantly, weak payment control can increase exposure to duplicate payments, missed cut-offs, fraud attempts, and compliance issues.

This is where payment automation benefits become easier to explain. Automation is not only about faster payment execution. It is about standardising the process, improving traceability, reducing manual intervention, and making payment control easier to prove.

The cost of unreliable forecasting

Forecasting is often where manual treasury processes become most visible to leadership.

The CFO does not necessarily see how many files were collected, how many emails were sent, or how many adjustments treasury made before the forecast was ready. But the CFO does see when the forecast is late, when confidence is low, or when the numbers change without a clear explanation.

A manual cash forecast can still be useful. Many experienced treasury teams are excellent at working around incomplete data. But as the business grows, expands into new markets, adds banks, or inherits systems through acquisitions, the limits become harder to ignore.

Forecasting depends on data quality, timing, ownership, and repeatability. If treasury spends too much time gathering inputs, it has less time to analyse drivers, challenge assumptions, and model scenarios. A forecast that takes days to prepare may already be outdated when it reaches decision-makers.

This is why the business case for treasury automation should include both time savings and decision quality. Faster data collection is valuable. But the larger value often comes from giving treasury more time to interpret what the numbers mean.

The cost of controls that rely on people remembering the process

Manual controls are often built around expertise. The team knows which approvals are needed, which files need checking, which bank deadlines matter, and which exceptions require escalation.

That works until complexity increases.

As more entities, banks, users, and payment types are added, control becomes harder to manage consistently. Processes may differ across countries. Approval rules sit outside the system. Audit trails may require manual reconstruction. Exceptions depend on individual knowledge rather than embedded workflows.

In a stable environment, this may go unnoticed. During growth, restructuring, audit, staff changes, or periods of financial pressure, it becomes a risk.

The Nomentia Treasury Trends Report 2026 describes treasury teams facing pressure to deliver real-time insights, stronger controls, and more strategic input, often while dealing with fragmented systems and limited IT support. The report is based on 384 treasury and finance leaders across the Nordics, DACH, Benelux, and the UK.

That is the reality many treasury teams recognise: expectations are rising faster than operational capacity.

How to think about treasury automation ROI

A strong treasury automation ROI discussion should not begin with software features. It should begin with operational impact.

  • Where is treasury losing time today?
  • Which manual tasks are repeated every day, week, or month?
  • Where do payment processes create avoidable risk?
  • How much effort goes into collecting and validating data?
  • Which decisions are delayed because cash visibility or forecasts are not ready?

From there, TMS cost savings become easier to frame. The value may come from fewer manual hours, lower operational risk, more efficient payment execution, improved cash visibility, reduced dependency on spreadsheets, or stronger audit readiness.

The most useful business case is not a generic promise that automation saves money. It is a structured estimate of where the organisation currently loses time and where better treasury processes could create measurable improvement.

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Join our Treasury Community

Treasury Masterminds is a community of professionals working in treasury management or those interested in learning more about various topics related to treasury management, including cash management, foreign exchange management, and payments. To register and connect with Treasury professionals, click the button below.

This article is written by Cobase

For an industry built on numbers, banking has always struggled with something more basic: speaking the same language.

Ask any treasury team trying to connect to banks globally and you’ll hear a familiar frustration. The expectation is simple – money is digital, banks are global, so connectivity should be straightforward. In reality, it rarely is. What looks like a plumbing issue is something deeper: a system that was never designed to be unified in the first place.

Modern banking didn’t emerge as a coordinated network. It grew in fragments. National systems were built to serve domestic economies, shaped by local regulation, infrastructure, and political priorities. Payment schemes evolved independently. Messaging formats were defined in isolation. Even basic concepts like how to confirm a payment or report a balance took different forms depending on where you looked.

The result is not just variation, but incompatibility.

SWIFT is often held up as the closest thing to a global standard. And in one sense, it is. It created a common messaging layer that banks across the world could use. But it never standardised what happens after the message is sent. Two banks can receive the same SWIFT instruction and process it in entirely different ways – different cut-off times, different validations, different interpretations.

This is where the idea of “bank connectivity” begins to unravel. The challenge is not just reaching a bank, but dealing with how each bank behaves once you do.

Over the years, the industry has made repeated attempts to smooth this out. None have fully succeeded. Not because the technology wasn’t good enough, but because the incentives never aligned. Banks compete. Regulators don’t coordinate globally. And legacy systems – often decades old – continue to run critical infrastructure that no one is willing to replace lightly.

The expectation of a unified system persists. But it’s built on a false premise.

Banking isn’t fragmented because something went wrong. It’s fragmented because that’s how it was built.

The API promise, and its limits

Few ideas in banking have generated as much optimism in recent years as APIs.

They arrived with the promise of simplicity. Clean, modern interfaces. Real-time data. Standardised access. Compared to the heavy, file-based integrations of the past, APIs looked like a reset moment, a chance to finally make bank connectivity behave like the rest of the digital world.

And in some ways, they delivered.

Large banks began exposing endpoints for payments and reporting. Developers could interact with bank systems without navigating layers of legacy protocols. In controlled environments, things worked exactly as advertised.

But step outside those environments, and the picture changes.

APIs in banking are not a single standard. They are dozens, sometimes hundreds, of individual implementations. Each bank defines its own structure, its own authentication methods, its own limits. Even when two banks claim to follow the same framework, the differences show up quickly – in edge cases, in error handling, in performance under load.

The regulatory push behind open banking added momentum, but also confusion. PSD2 created a baseline, but it was never designed for corporate treasury. It focused on retail use cases, with limited scope for bulk payments, complex approval flows, or multi-entity structures. For large organisations, it solved a small part of a much bigger problem.

Meanwhile, neo-banks and aggregators entered the picture, offering simplified access and faster onboarding. They improved the experience at the edges, particularly for account opening and basic transactions. But they didn’t remove the need to engage with traditional banks. In many cases, they simply added another layer to manage.

The result is a familiar pattern in financial infrastructure. New technology doesn’t replace the old – it accumulates around it.

APIs didn’t eliminate fragmentation. They made it more dynamic.

Inside the hidden work of making banks “just work”

From the outside, bank connectivity looks deceptively simple. Payments go out, balances come in, and everything appears to move through a single system.

What’s less visible is the machinery underneath.

For companies operating across multiple countries, connectivity is not one connection, it’s dozens. Each bank brings its own requirements. File formats differ. Security models vary. Some require certificates, others tokens. One bank processes payments in batches, another in real time. Cut-off times shift by region, sometimes by product.

Even within the same bank, behaviour can change depending on the channel used. An API might support one set of payment types, while host-to-host supports another. Documentation doesn’t always reflect reality. Test environments behave differently from production. Exceptions are handled inconsistently.

None of this is unusual. It’s the normal state of the system.

This is why, despite all the talk of innovation, older methods remain firmly in place. Host-to-host connectivity – direct, file-based integration – continues to handle a large share of corporate payments. It’s not elegant, but it’s predictable. It does what it’s supposed to do, at scale, without surprises.

In certain markets, local standards dominate. EBICS, for example, is deeply embedded in parts of Europe. It works not because it’s globally relevant, but because it reflects the specific needs of those markets. In those contexts, it often outperforms more “modern” approaches simply by being consistent.

And then there’s SWIFT, still acting as the global fallback. When no direct connection is available, SWIFT is usually there. Not perfect, not always efficient, but broadly accepted.

Put all of this together, and a pattern emerges. There is no single best way to connect to banks. There is only a set of trade-offs.

The real work is not choosing one method, but managing all of them at once, and making them behave as if they were one.

That work increasingly sits in a layer most corporates never set out to build, but inevitably do: an orchestration layer that absorbs differences between banks, channels, and formats, and presents something coherent on top.

This is where platforms like Cobase operate.

Rather than trying to standardise banks themselves, Cobase standardises the interaction with them. It connects across SWIFT, EBICS, APIs, and host-to-host channels, translating between formats, normalising data, and embedding bank-specific behaviour into a central system. A payment instruction created once can be converted automatically into whatever each bank requires. Data coming back – balances, statuses, confirmations – is aligned into a consistent structure.

The complexity doesn’t disappear. It is relocated.

Instead of sitting in day-to-day treasury operations spread across teams, spreadsheets, and manual fixes, it is contained within a controlled layer designed to handle it.

Because in the end, the hardest part of bank connectivity is not building connections.

It’s making them invisible.

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Join our Treasury Community

Treasury Masterminds is a community of professionals working in treasury management or those interested in learning more about various topics related to treasury management, including cash management, foreign exchange management, and payments. To register and connect with Treasury professionals, click the button below.