KYC, AML, and Sanctions in Treasury

Payments used to be straightforward. You had money, you sent it, done.

Now there are layers of regulation shaping how payments are initiated, authenticated, processed, and reported. Treasury sits right in the middle of this.

These frameworks are designed to make payments safer, more transparent, and more competitive. They also make them more complex.

Why Payments Are Regulated

Regulators focus on payments because they are:

• High volume 
• Cross-border 
• Prone to fraud and misuse 

The objectives are to:

• Increase security 
• Prevent fraud and financial crime 
• Improve transparency 
• Encourage competition and innovation 

For treasury, this means adapting processes to comply with evolving rules.

Key Payment Regulations

In Europe and beyond, treasury is impacted by frameworks such as:

• PSD2 and PSD3 (Payment Services Directive)
  Introducing stronger authentication, open banking, and increased transparency 
• SEPA regulations
  Standardising euro payments across participating countries 
• ISO20022 standards
  Defining structured payment data formats 
• Local payment regulations
  Country-specific rules on processing, reporting, and data 

Each of these influences how payments are executed and managed.

Strong Customer Authentication (SCA)

One of the most visible impacts of regulation is Strong Customer Authentication.

This requires:

• Multi-factor authentication 
• Additional verification steps for payment approval 

For treasury, this affects:

• Payment workflows 
• Approval processes 
• System configurations 

While it improves security, it can also:

• Slow down execution 
• Increase operational complexity 

Balancing security and efficiency becomes key.

Open Banking and APIs

Regulation has also driven innovation.

Open banking frameworks require banks to:

• Provide access to account data 
• Enable payment initiation via APIs 

This creates opportunities for treasury:

• Real-time data access 
• Improved integration 
• New payment solutions 

But it also introduces:

• New dependencies 
• Additional security considerations 

Because more connectivity means more potential points of failure.

Data Requirements and Standardisation

Payment regulations increasingly require:

• Structured data 
• Detailed payment information 
• Consistent formats 

ISO20022 is a key driver here.

It enables:

• Richer payment data 
• Better reconciliation 
• Improved transparency 

But it also requires:

• System updates 
• Data standardisation 
• Process adjustments 

Which, unsurprisingly, takes time.

Cross-Border Payments

Cross-border payments are subject to:

• Additional regulations 
• Reporting requirements 
• Compliance checks 

Treasury needs to consider:

• Local restrictions 
• Currency controls 
• Reporting obligations 

What looks like a simple international payment can involve multiple regulatory layers.

Fraud Prevention and Controls

Regulation pushes for stronger fraud prevention.

This includes:

• Verification of payee 
• Enhanced monitoring of transactions 
• Stricter approval processes 

Treasury integrates these into:

• Payment workflows 
• Supplier onboarding processes 
• Control frameworks 

Security improves. Friction increases. That’s the trade-off.

Impact on Treasury Operations

Payments regulation affects:

• System design 
• Process flows 
• Approval structures 
• Bank connectivity 

Treasury needs to:

• Stay informed on regulatory changes 
• Update processes accordingly 
• Ensure systems remain compliant 

Ignoring updates is not an option. Banks will enforce them anyway.

Where It Goes Wrong

Some common issues:

• Underestimating implementation effort 
• Poor data quality affecting compliance 
• Outdated systems unable to support new standards 
• Lack of coordination between IT, treasury, and compliance 
• Treating regulation as a one-time project 

Payment regulation evolves continuously. So do the requirements.

Treasury’s Role

Treasury ensures that payment processes:

• Comply with regulatory frameworks 
• Remain secure and efficient 
• Support business operations 

It translates regulation into practical processes.

Because in treasury, sending money is no longer just operational.

It’s regulated, structured, and continuously evolving.

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Treasury is a crucial function within any business, responsible for managing the company’s financial resources and ensuring that the organization remains financially stable and capable of meeting its obligations. While the specific duties of treasury may vary depending on the company’s size and industry, the core responsibilities remain consistent across the board. Treasury professionals focus on areas like cash management, risk management, and financing to support business operations and strategic goals.

What Does Treasury Do?

Treasury’s primary role is to oversee the company’s financial health and ensure that funds are available when needed. It encompasses several key responsibilities that enable businesses to function smoothly, grow sustainably, and mitigate financial risks.

1. Cash Management

One of the main duties of treasury is managing cash flow. This includes ensuring that the company has enough liquidity to meet its day-to-day obligations—such as paying suppliers, employees, and creditors—while optimizing the use of available cash for operational efficiency. Effective cash management involves:

• Forecasting Cash Flow: Predicting cash inflows and outflows to ensure liquidity needs are met.
• Cash Pooling: Centralizing cash from different business units to maximize liquidity and reduce borrowing costs.
• Working Capital Optimization: Managing current assets and liabilities to improve cash flow.

2. Risk Management

Treasury plays a significant role in identifying, assessing, and managing financial risks that could threaten the company’s financial stability. The key risks typically managed by treasury include:

• Foreign Exchange (FX) Risk: Managing fluctuations in currency exchange rates that can impact international transactions and profits.
• Interest Rate Risk: Protecting against the effects of changing interest rates on loans or investments.
• Commodity Price Risk: Mitigating the impact of volatile commodity prices (such as oil or metals) on business operations.

Treasury uses financial instruments like hedging and derivatives to protect the company from these risks and ensure that financial performance is not negatively impacted.

3. Liquidity Management

Treasury ensures that the company always has enough liquidity to meet its financial obligations. This includes managing short-term assets and liabilities, optimizing cash balances, and ensuring that there is enough working capital to maintain smooth operations. Liquidity management is critical for preventing cash shortages and maintaining operational stability, particularly during periods of financial uncertainty.

4. Financing and Capital Structure

Treasury is responsible for determining the company’s capital structure, ensuring that it has access to sufficient financing at optimal costs. This includes decisions related to debt financing (e.g., issuing bonds or obtaining loans) and equity financing (e.g., issuing shares). Treasury also monitors the company’s credit rating and manages relationships with banks, investors, and other financial institutions to secure favorable terms for financing.

5. Financial Systems and Technology Integration

Treasury increasingly relies on technology and treasury management systems (TMS) to streamline operations, improve decision-making, and enhance efficiency. These systems help with cash forecasting, reporting, risk analysis, and automation of repetitive tasks. With the rise of digital transformation, treasury departments are embracing automation and AI to optimize processes, reduce errors, and provide real-time insights into financial data.

6. Banking Relationships and Negotiations

A critical part of treasury’s role is managing relationships with banks and financial institutions. This involves negotiating favorable terms for loans, lines of credit, and other banking services. Treasury also monitors bank fees and ensures that the company is getting competitive pricing for financial products. Strong banking relationships are crucial for securing financing when needed and ensuring that the company’s banking needs are met efficiently.

Conclusion:

In summary, treasury is responsible for overseeing key financial operations that ensure a company remains financially healthy and agile. From managing cash flow and financial risks to securing financing and optimizing liquidity, treasury plays a central role in driving business performance and enabling strategic growth. By effectively executing these responsibilities, treasury helps businesses navigate financial challenges and achieve long-term success.

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Treasury runs on data. Not opinions, not assumptions, not “it should be fine.” Actual data.

Cash balances, exposures, forecasts, payments, positions. Every decision treasury makes depends on having the right data at the right time.

The problem is not a lack of data. It’s having too much of it, in too many places, with just enough inconsistency to make everything slightly unreliable.

Why Data Matters in Treasury

Treasury decisions are time-sensitive and financially impactful.

Without reliable data:

• Cash positions are unclear 
• Risks are miscalculated 
• Forecasts are inaccurate 
• Decisions are delayed or wrong 

With reliable data:

• Visibility improves 
• Control increases 
• Decisions are faster and more confident 

It’s not complicated. It’s just difficult to get right.

Types of Treasury Data

Treasury works with several key data sets:

• Bank data
  Balances, transactions, intraday movements 
• ERP data
  Payables, receivables, accounting entries 
• Forecast data
  Expected inflows and outflows 
• Market data
  FX rates, interest rates, pricing information 
• Master data
  Bank accounts, counterparties, payment details 

Each has its own source, structure, and timing. Bringing them together is where the challenge begins.

Data Quality: The Real Issue

Data quality is the foundation.

Good data is:

• Accurate 
• Complete 
• Timely 
• Consistent 

Poor data is:

• Incomplete 
• Duplicated 
• Outdated 
• Inconsistent across systems 

And poor data leads to:

• Incorrect reporting 
• Misleading forecasts 
• Loss of trust in systems 

Once trust is lost, people stop using the system and go back to manual workarounds.

Which defeats the entire purpose of having systems in the first place.

Reporting: Turning Data into Insight

Data on its own is not useful. It needs to be translated into insight.

Treasury reporting includes:

• Cash position reports 
• Liquidity forecasts 
• Exposure and risk reports 
• Working capital metrics 
• Investment and debt positions 

Good reporting:

• Is clear and consistent 
• Focuses on what matters 
• Supports decision-making 

Bad reporting:

• Overloads with information 
• Lacks clarity 
• Creates confusion 

There is a fine line between “comprehensive” and “unusable.” Many reports cross it.

Dashboards and Visualisation

Modern treasury increasingly uses dashboards.

These provide:

• Real-time or near real-time insights 
• Visual representation of key metrics 
• Easy access for stakeholders 

Dashboards can improve:

• Speed of decision-making 
• Accessibility of information 

But only if:

• The underlying data is reliable 
• The metrics are clearly defined 

Otherwise, you just get better-looking confusion.

Single Source of Truth

One of the main goals in treasury data management is creating a single source of truth.

This means:

• One consistent version of key data 
• Aligned definitions across systems 
• Reduced duplication 

Without it:

• Different reports show different numbers 
• Time is spent reconciling instead of analysing 
• Confidence in outputs decreases 

Achieving a single source of truth is harder than it sounds. It requires alignment across systems and teams.

Data Governance and Ownership

Data needs ownership.

This includes:

• Who maintains master data 
• Who validates inputs 
• Who ensures data quality 

Without clear ownership:

• Errors persist 
• Data becomes unreliable 
• Responsibility is unclear 

“Shared ownership” often leads to no ownership.

Frequency and Timeliness

Not all data needs to be real-time, but it does need to be timely.

Treasury decides:

• Which data needs real-time updates 
• Which can be daily or periodic 

Delays in data:

• Reduce relevance 
• Impact decision-making 

Too much real-time data without structure can also overwhelm.

Balance matters.

Where It Goes Wrong

Some familiar issues:

• Poor data quality across systems 
• Multiple versions of the truth 
• Overcomplicated reporting 
• Lack of ownership 
• Misaligned definitions 

These are not technology problems. They are organisational and process issues.

Treasury’s Role

Treasury defines:

• What data is needed 
• How it should be structured 
• How it is used in decision-making 

It ensures:

• Data supports operations and strategy 
• Reporting is meaningful and actionable 
• Systems are trusted 

Because in treasury, decisions are only as good as the data behind them.

And if the data is wrong, everything built on top of it is just confidently incorrect.

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Treasury is evolving. Slowly in some areas, rapidly in others.

The core responsibilities remain the same, cash, risk, funding, control. But how those responsibilities are executed is changing.

Technology, data, regulation, and business expectations are all reshaping the role. Which means treasury careers are changing with it.

From Operational to Strategic

The direction is clear.

Less time spent on:

• Manual processes 
• Data collection 
• Reconciliation 

More time spent on:

• Analysis 
• Decision-making 
• Strategic support 

Automation and integration are gradually removing operational workload. Not completely, but enough to shift focus.

Treasury is moving from execution to influence.

The Rise of Data and Analytics

Data is becoming central.

Future treasury professionals need to:

• Understand data structures 
• Work with analytics tools 
• Interpret large data sets 

It’s no longer enough to produce reports.

You need to:

• Explain what the data means 
• Identify trends 
• Support decisions 

Which requires a different skill set than traditional operational roles.

Technology as a Core Competency

Technology is no longer optional.

Treasury professionals need to be comfortable with:

• TMS platforms 
• ERP systems 
• Bank connectivity solutions 
• Automation tools 

Not as developers, but as users who understand:

• How systems interact 
• What data flows look like 
• Where issues can arise 

Because technology increasingly shapes how treasury operates.

Automation and AI Impact

Automation will continue to:

• Reduce manual work 
• Improve efficiency 
• Increase consistency 

AI will:

• Support forecasting 
• Enhance data analysis 
• Improve fraud detection 

But neither will replace treasury professionals.

They will:

• Change the nature of work 
• Require new skills 
• Shift focus towards higher-value activities 

The repetitive work goes first. The thinking stays.

Increased Strategic Involvement

Treasury is becoming more involved in:

• Corporate strategy 
• Investment decisions 
• Risk planning 
• M&A activity 

This requires:

• Broader business understanding 
• Strong communication skills 
• Ability to influence decisions 

The role becomes less technical in isolation and more integrated into the business.

Regulatory Complexity

Regulation is not going away.

It will:

• Increase 
• Evolve 
• Require continuous attention 

Treasury professionals need to:

• Stay informed 
• Adapt processes 
• Ensure compliance 

Which adds another layer of complexity to the role.

Globalisation and Complexity

Companies continue to:

• Expand internationally 
• Operate across multiple currencies 
• Deal with diverse regulations 

Treasury needs to manage:

• Cross-border liquidity 
• FX exposure 
• Local banking structures 

Global complexity will continue to shape treasury roles.

New Career Opportunities

The evolution of treasury creates new roles:

• Treasury data and analytics specialists 
• Treasury technology experts 
• Transformation and project leads 
• Risk and compliance specialists 

The traditional path still exists, but it’s expanding.

The Human Factor Remains

Despite all the technology, treasury remains a people-driven function.

Professionals need to:

• Communicate effectively 
• Manage stakeholders 
• Make decisions under uncertainty 

Technology supports. People decide.

Where Expectations Go Wrong

Some common misconceptions:

• Technology will fully automate treasury 
• AI will replace decision-making 
• Operational roles will disappear completely 

Reality:

• Complexity remains 
• Exceptions always exist 
• Human judgment is still required 

The role changes. It doesn’t disappear.

Treasury Careers Going Forward

Future treasury professionals will need:

• Strong financial understanding 
• Data and system awareness 
• Analytical thinking 
• Communication and influence 

A broader skill set than before.

Which makes the role more interesting. And slightly more demanding.

Treasury’s Direction

Treasury is becoming:

• More data-driven 
• More technology-enabled 
• More strategically involved 

It’s not a revolution. It’s an evolution.

Gradual, sometimes messy, but clearly moving in one direction.

And for people in treasury, that means one thing.

Standing still is not really an option anymore.

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Treasury is not a single-skill job. It sits at the intersection of finance, operations, technology, and strategy. Which means being good at just one thing is… not enough.

A strong treasury professional combines technical knowledge with practical thinking and the ability to deal with people who don’t always see things the same way.

Core Technical Skills

At the foundation, treasury requires solid financial understanding.

Key areas include:

• Cash flow management and forecasting 
• Financial risk (FX, interest rates, liquidity) 
• Funding and capital structure 
• Working capital dynamics 

You don’t need to be a quant. But you do need to understand how financial decisions impact cash and risk.

Analytical Thinking

Treasury deals with data constantly.

Being able to:

• Interpret numbers 
• Identify patterns 
• Challenge assumptions 
• Translate data into decisions 

Is critical.

It’s not about building complex models for the sake of it. It’s about understanding what matters and what doesn’t.

Attention to Detail

Small errors in treasury can have large consequences.

• Incorrect payment details 
• Misinterpreted exposures 
• Wrong assumptions in forecasts 

Detail matters.

At the same time, you can’t get lost in detail. Knowing when to zoom out is just as important.

Systems and Data Skills

Modern treasury is system-driven.

Professionals need to be comfortable with:

• ERP systems 
• Treasury Management Systems (TMS) 
• Data tools and reporting platforms 

Not necessarily coding, but:

• Understanding how systems interact 
• Working with data structures 
• Identifying data issues 

Because a large part of treasury work involves making systems work properly.

Communication Skills

Treasury sits between multiple stakeholders:

• Finance 
• Operations 
• Banks 
• Management 

Which means you need to:

• Explain financial concepts clearly 
• Translate technical topics into practical impact 
• Push back when needed 

Being right is not enough. People need to understand and act on it.

Stakeholder Management

Treasury rarely operates in isolation.

You need to:

• Align with different departments 
• Manage expectations 
• Influence decisions 

This requires:

• Diplomacy 
• Persistence 
• A bit of patience 

Because not everyone prioritises liquidity the way treasury does.

Problem-Solving

Treasury deals with situations that are:

• Time-sensitive 
• Data-dependent 
• Sometimes incomplete 

You need to:

• Make decisions with imperfect information 
• Find practical solutions 
• Adapt quickly 

Waiting for perfect clarity is usually not an option.

Understanding of Risk

Treasury is fundamentally about managing risk.

This requires:

• Awareness of potential exposures 
• Ability to assess impact 
• Judgment on when to act 

It’s not about avoiding risk completely. It’s about managing it intelligently.

Adaptability

The treasury environment changes:

• Markets move 
• Regulations evolve 
• Systems are updated 

Professionals need to adapt:

• Learn new tools 
• Adjust to new processes 
• Respond to changing conditions 

Static thinking doesn’t work well here.

Commercial Awareness

Treasury decisions impact the business.

Understanding:

• How the company makes money 
• What drives costs 
• Where risks originate 

Helps align treasury actions with business objectives.

Without this, treasury risks becoming disconnected from reality.

The Balance of Skills

A strong treasury professional combines:

• Technical knowledge 
• Analytical thinking 
• Communication skills 
• Practical judgment 

Leaning too much on one area creates gaps.

Too technical, and you struggle to influence.
Too commercial, and you miss risk details.

Balance is what makes the difference.

Where It Goes Wrong

Some common gaps:

• Strong technical skills but weak communication 
• Overreliance on systems without understanding outputs 
• Lack of business context 
• Ignoring stakeholder dynamics 

Treasury is not just about knowing things. It’s about applying them.

Treasury as a Skill Set

Treasury develops a unique combination of skills:

• Financial 
• Operational 
• Strategic 

Which are transferable across finance roles.

And once developed, they tend to stick.

Even if you didn’t plan to learn them in the first place.

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Treasury doesn’t operate in a vacuum. It operates in a heavily regulated environment where rules change, expectations evolve, and non-compliance has real consequences.

These regulations affect:

• Payments 
• Banking relationships 
• Risk management 
• Reporting 
• Data handling 

In other words, almost everything treasury touches.

Compliance is not optional. It’s part of the job.

Why Regulation Matters in Treasury

Regulation exists to:

• Increase transparency 
• Reduce financial risk in the system 
• Prevent fraud and financial crime 
• Standardise processes across markets 

For treasury, this translates into:

• Additional requirements 
• More structured processes 
• Increased oversight 

It also creates complexity. Especially for companies operating across multiple jurisdictions.

The Scope of Treasury Compliance

Treasury deals with various types of regulation, including:

• Financial market regulations
  Governing derivatives, reporting, and trading activities 
• Banking and payment regulations
  Affecting how payments are executed and processed 
• Compliance frameworks
  Such as KYC (Know Your Customer), AML (Anti-Money Laundering), and sanctions 
• Tax and legal requirements
  Impacting cash movements, intercompany structures, and reporting 

Each comes with its own rules, timelines, and documentation requirements.

Global vs Local Complexity

For multinational companies, compliance becomes more challenging.

Different countries have:

• Different regulations 
• Different reporting requirements 
• Different restrictions on cash movement 

Treasury needs to:

• Understand local rules 
• Align them with global policies 
• Ensure consistency where possible 

Balancing global standardisation with local compliance is an ongoing challenge.

Payments and Regulatory Requirements

Payments are increasingly regulated.

This includes:

• Payment authentication standards 
• Data requirements (e.g. structured payment information) 
• Screening against sanctions lists 

Regulations like PSD frameworks in Europe introduce:

• Strong customer authentication 
• Open banking requirements 
• Increased transparency 

Treasury needs to ensure that payment processes remain compliant while still being efficient.

Risk and Derivatives Regulation

Treasury often uses derivatives for hedging.

These activities are subject to regulations such as:

• Reporting obligations 
• Clearing requirements 
• Documentation standards 

Compliance requires:

• Accurate trade reporting 
• Proper documentation 
• Monitoring of thresholds and exemptions 

Failing to meet these requirements can lead to penalties and operational restrictions.

KYC, AML, and Sanctions

Banks and financial institutions require companies to comply with:

• Know Your Customer (KYC) processes 
• Anti-Money Laundering (AML) regulations 
• Sanctions screening 

This affects:

• Opening and maintaining bank accounts 
• Processing payments 
• Managing counterparties 

KYC processes in particular can be time-consuming and require continuous updates.

Data and Reporting Requirements

Regulation often requires:

• Detailed reporting 
• Structured data formats 
• Audit trails 

Examples include:

• Transaction reporting 
• Regulatory filings 
• Audit documentation 

This increases the importance of:

• Data quality 
• System capabilities 
• Process discipline 

The Cost of Compliance

Compliance comes with a cost:

• Systems and tools 
• Processes and controls 
• Time and resources 

However, non-compliance is usually more expensive:

• Financial penalties 
• Reputational damage 
• Operational disruption 

So while compliance may feel like overhead, it’s also risk mitigation.

Where It Goes Wrong

Some common issues:

• Underestimating regulatory complexity 
• Lack of awareness of local requirements 
• Inconsistent application of policies 
• Poor documentation 
• Treating compliance as a one-time exercise 

Regulation evolves. Compliance needs to evolve with it.

Treasury’s Role in Compliance

Treasury ensures that:

• Financial activities comply with applicable regulations 
• Processes are structured and documented 
• Risks related to non-compliance are managed 

It works closely with:

• Legal 
• Compliance teams 
• Banks 
• External advisors 

Because in treasury, ignoring regulation is not a strategy.

It’s a liability.

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Working capital is the fuel of day-to-day operations. It sits in receivables, payables, and inventory. Manage it well, and you free up cash without borrowing a single euro. Manage it poorly, and you’ll be funding your own inefficiencies.

Treasury doesn’t “own” working capital, but it feels the consequences of it every single day.

What Working Capital Actually Is

Working capital is the difference between:

• Current assets (mainly receivables and inventory) 
• Current liabilities (mainly payables) 

In simple terms:

• Money owed to you 
• Money you owe others 
• Inventory sitting in between 

All of this directly impacts cash.

The Three Core Components

Working capital is driven by three elements:

• Accounts Receivable (AR)
  How quickly customers pay 
• Accounts Payable (AP)
  How quickly you pay suppliers 
• Inventory
  How long goods sit before being sold 

Each component pulls in a different direction.

Speed up receivables, you improve cash
Delay payables, you preserve cash
Reduce inventory, you free up cash

Sounds easy. It isn’t, because each one affects another part of the business.

Key Metrics

To measure working capital performance:

• DSO (Days Sales Outstanding)
  How long it takes to collect from customers 
• DPO (Days Payables Outstanding)
  How long it takes to pay suppliers 
• DIO (Days Inventory Outstanding)
  How long inventory is held 

Together, they form the cash conversion cycle (CCC):

• How long cash is tied up in operations 

Shorter cycle = better liquidity
Longer cycle = more cash tied up

The Internal Tug-of-War

This is where it gets interesting.

• Sales wants flexible payment terms to win deals 
• Procurement wants early payment discounts 
• Operations wants inventory buffers to avoid shortages 

All perfectly reasonable. Individually.

Collectively, they tie up cash.

Treasury sits in the middle, trying to balance:

• Commercial objectives 
• Operational needs 
• Liquidity impact 

Not always a popular role.

Improving Receivables

Faster collections improve cash flow.

This can be achieved through:

• Clear payment terms 
• Active credit management 
• Efficient invoicing processes 
• Strong follow-up on overdue payments 

In theory, everyone agrees with this. In practice, chasing customers is rarely anyone’s favourite activity.

Managing Payables

Extending payment terms improves liquidity.

Treasury works with procurement to:

• Negotiate longer payment terms 
• Align payment cycles 
• Avoid unnecessary early payments 

But push too hard, and you strain supplier relationships.

Again, balance.

Optimising Inventory

Inventory ties up cash without generating immediate return.

Reducing it requires:

• Better demand forecasting 
• Efficient supply chain management 
• Alignment between operations and sales 

Treasury doesn’t manage inventory directly, but highlights the financial impact.

Because excess inventory is basically cash sitting on a shelf.

Working Capital as a Funding Lever

Improving working capital is often the fastest way to release cash.

Unlike external funding:

• No interest cost 
• No negotiations with banks 
• Immediate impact 

That’s why it’s often referred to as “hidden liquidity.”

The challenge is that it requires coordination across multiple departments.

Which means it’s simple in theory, complex in execution.

Where It Goes Wrong

Some recurring issues:

• Lack of ownership across departments 
• Misaligned incentives (sales vs cash) 
• Poor visibility into working capital metrics 
• Inconsistent payment terms 
• Excess inventory due to weak planning 

Most of these are organisational, not technical.

Treasury’s Role in Working Capital

Treasury acts as the connector.

It:

• Highlights the liquidity impact of decisions 
• Provides visibility into cash implications 
• Supports initiatives to improve efficiency 

It doesn’t control sales, procurement, or operations. But it ensures their decisions are reflected in cash outcomes.

Because at the end of the day, working capital is not just an operational topic.

It’s a liquidity driver.

And ignoring it is one of the fastest ways to create unnecessary funding needs.

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Treasury is full of improvement ideas. Better systems, cleaner data, automated processes, more control, more visibility.

The problem is not identifying what needs to change. The problem is getting people to actually change it.

Change management in treasury is about turning good ideas into real, working improvements without breaking the day-to-day operation. Which, considering treasury runs payments, liquidity, and risk, is a bit like renovating a house while still living in it.

Why Change in Treasury Is Hard

Treasury sits in the middle of multiple dependencies:

• Banks 
• ERP systems 
• Internal stakeholders 
• External providers 
• Regulations and controls 

Changing one part often impacts several others. That creates hesitation.

Add to that:

• Limited resources 
• Competing priorities 
• Fear of operational disruption 

And suddenly, even obvious improvements get delayed.

Not because they’re wrong. Because they’re inconvenient.

What Drives Change in Treasury

Change usually comes from a few triggers:

• System limitations or legacy setups 
• Growth and increasing complexity 
• Regulatory requirements 
• Cost pressure 
• Need for better visibility and control 
• Digital transformation initiatives 

Sometimes change is proactive. More often, it’s reactive. Something breaks, becomes inefficient, or too risky to ignore.

Typical Treasury Change Projects

You’ll see recurring themes:

• Implementing or upgrading a TMS 
• Centralising cash through pooling or in-house banking 
• Improving cash flow forecasting 
• Automating payments and bank connectivity 
• Standardising processes across entities 
• Enhancing controls and compliance frameworks 

All of these sound logical. None of them are trivial.

The Gap Between Idea and Execution

Most treasury teams know what “good” looks like.

The gap is execution.

Projects fail or stall because:

• Scope is unclear or too ambitious 
• Data is inconsistent or incomplete 
• Stakeholders are not aligned 
• Responsibilities are not defined 
• Change impact is underestimated 

And then there’s the classic:
“We’ll fix it in the next phase.”

There is always a next phase.

The Human Factor

This is where most change efforts quietly collapse.

People are used to:

• Existing processes 
• Known workarounds 
• Personal ways of doing things 

Even if those processes are inefficient, they are familiar.

Change introduces:

• New systems 
• New responsibilities 
• Temporary disruption 
• Learning curves 

Without proper communication and involvement, resistance builds. Not openly. Subtly.

And subtle resistance is the hardest to manage.

Communication and Buy-In

Successful change requires:

• Clear explanation of why change is needed 
• Practical benefits, not abstract improvements 
• Early involvement of key users 
• Visible support from leadership 

People don’t resist change. They resist unclear or imposed change.

Treasury needs to translate technical improvements into business impact:

• Less manual work 
• Fewer errors 
• Better visibility 
• Faster decision-making 

Make it real, or it won’t stick.

Balancing Change and Continuity

Treasury cannot pause operations.

Payments need to go out
Cash needs to be monitored
Risks need to be managed

So change has to be phased:

• Parallel runs 
• Controlled rollouts 
• Testing and validation 
• Fallback options 

Rushing change increases risk. Moving too slowly reduces impact.

Finding the balance is part of the job.

Technology Is Not the Solution

This is where expectations often go wrong.

Buying a new system does not solve:

• Poor data quality 
• Unclear processes 
• Lack of ownership 

Technology enables improvement. It doesn’t create it.

Without process clarity and discipline, new systems simply replicate old problems in a more expensive environment.

Where It Goes Wrong

Some familiar patterns:

• Overestimating what technology will fix 
• Underestimating data and integration complexity 
• Lack of stakeholder engagement 
• No clear ownership of the project 
• Trying to change everything at once 

Most failed projects don’t fail technically. They fail organisationally.

Treasury’s Role in Change

Treasury often leads or heavily contributes to change initiatives.

It brings:

• Process understanding 
• Awareness of risks and dependencies 
• Practical constraints 
• Focus on control and efficiency 

A strong treasury function doesn’t just identify improvements. It ensures they are implemented in a way that actually works.

Because in treasury, a “partially working solution” is just another problem waiting to happen.

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